TERMS & CONDITIONS OF THE BOOKING
Please read these terms and conditions below. Should you not understand anything please call us on: 01803 782022.
The Contract for a short-term holiday rental will be between the Owners of Aish Cross Holiday Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) under the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received and processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.
From 16.00 Saturday to 09.15 Saturday – short breaks and other periods by arrangement. Booking by telephone must be confirmed using the booking form.
CHARGES & TERMS:
A telephone booking must be accompanied by a 30% non-returnable deposit. A damage deposit is payable upon request, refunded upon the satisfactory completion of the rental period. Breakages are charged at our discretion.
The full cost of the holiday is payable 56 days before arrival.
CANCELLATION BY YOU – bookings prior to 8th January 2021
Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made, and b) when the cancellation is made:
Bookings placed after 9th June 2020 (for holidays commencing after 01/08/2020) have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival.
If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not
refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in).
For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
If you cancel 61 or more days before check-in date, we will endeavour to re-let the property for those dates. If we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re- let) less an administration fee of 10%. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
You will be reimbursed at the check-out date of your original booking.
Bookings placed before 9th June 2020 are not covered by the new Master Cancel Policy, but we are allowing a full refund in the event of a Government imposed ‘Lockdown’, or we will allow you to change dates (subject to tariff and availability) for any other reason, subject to notification being received not less than 48 hours prior to the commencement of the holiday. For full details, please contact us directly.
CANCELLATION BY YOU – bookings made after 8th January 2021
National Lockdown – In the event of a Government Imposed national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.
Regional/Local Lockdown – In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund. Please note that this applies only to the address given on the booking by the lead booker, and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.
For all other cancellations we will allow you to change dates (subject to tariff and availability applicable to the revised period and an administration charge of £75).
In the event of you not wishing to transfer your booking and wish to receive a refund on cancellation/curtailment the following scale of charges will apply:-